Refund & Cancellation Policy

Paid subscriptions are billed through Stripe in US dollars at the price and interval shown at checkout. Recurring plans renew automatically unless cancelled before the next renewal date.

You may cancel in your account Settings at any time. Cancellation stops future renewal. Unless required otherwise by law, access normally continues until the end of the already-paid billing period.

Cancellation does not ordinarily convert unused chapter allowances or subscription entitlements into cash. Allowances expire or reset according to the plan displayed at purchase, subject to applicable law.

Because StoryVerse supplies digital services that may be made available immediately, we do not ordinarily provide refunds solely for change of mind after a paid service has commenced, except where required by law or where we expressly offer a refund guarantee.

If you experience a material service failure, duplicate charge, incorrect billing or an entitlement that was not supplied, contact support@getstoryverse.com. We will investigate and provide any remedy required by applicable law.

Nothing in this policy excludes consumer guarantees or remedies that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, a consumer may be entitled to cancellation, a refund for an unused portion, rectification, compensation or another statutory remedy.

Free chapters, trials, bonus credits and promotional entitlements generally have no cash value and are not refundable. Promotional conditions disclosed at the time of the offer also apply.

Any price change to an existing recurring subscription will be communicated in advance where required by law and will not be applied retrospectively to completed billing periods.

If we terminate a paid account for a serious breach of the Terms or Content Policy, refunds are not guaranteed, subject always to non-excludable legal rights. If we discontinue a paid service without providing the purchased entitlement, we will provide an appropriate remedy where required.

Contact StoryVerse Support at support@getstoryverse.com and include the account email, transaction date and a brief description of the issue. Do not send full card numbers or security codes.